BSBOPS202 - Engage with customers (Release 1)
This unit describes the skills and knowledge required to participate effectively in customer engagement, including complying with organisational requirements and using a variety of communication meth…
BSBLDR523 - Lead and Manage Effective Workplace Relationships (Release 1)
This unit describes the skills and knowledge required to lead and manage effective workplace relationships. The unit applies to individuals in leadership or management positions who have a prominent …
BSBXCM501 - Lead Communication in the Workplace (Release 2)
This unit describes the skills and knowledge required to lead communication in the workplace within any industry. This unit has a specific focus on the communication skills required for team leaders …
BSBCMM411 - Make Presentations (Release 1)
This unit covers the skills and knowledge required to prepare, deliver and review presentations for target audiences. This unit applies to individuals who may be expected to make presentations for a …
BSBPEF501 - Manage Personal and Professional Development (Release 1)
This unit describes the skills and knowledge required to implement systems and process that support the personal and professional development of self and others. The unit applies to individuals worki…
BSBCRT511 - Develop Critical Thinking in Others (Release 1)
This unit describes the skills and knowledge required to develop critical and creative thinking skills in others within a workplace context. The unit applies to individuals who are developing and coa…
BSBOPS304 - Deliver and Monitor a Service to Customers (Release 1)
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. The unit applies…
BSBWHS411 - Implement and Monitor WHS Policies, Procedures and Programs (Release 1)
This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to m…
BSBWRT411 - Write Complex Documents (Release 1)
This unit describes the skills and knowledge required to plan, draft and finalise complex documents. The unit applies to individuals who work in a range of business environments and are skilled in th…
BSBPMG635 - Implement Program Governance (Release 1)
This unit describes the skills and knowledge required to establish and implement governance requirements to ensure effective program management. It includes implementing systems and processes for dec…
BSBTWK502 - Manage Team Effectiveness (Release 1)
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. The unit applies to individuals working at a manag…